Human Review in AI Automation: A Practical Governance Framework
Design human review for AI agents and automation according to consequence, uncertainty, permissions, accountability, and measurable risk.
PMMA Blog
AI strategy and automation guidance for real business work.
Explore practical guidance on AI readiness, workflow automation, AI agents, data for AI, implementation, and decisions such as generative AI vs. agentic AI—all connected to operating and financial outcomes.
Articles
-
-
Five Signs Your CRM Needs Workflow Automation, Not Replacement
Learn how ownership, data, pipeline definitions, follow-up, and reporting reveal when CRM problems are really sales workflow problems.
-
Business Process Automation: Understand the Bottleneck Before You Automate It
A process-first guide to diagnosing bottlenecks, designing future-state workflows, and applying workflow automation where it creates measurable value.
-
Where to Apply AI First: An AI Readiness and Strategy Framework
Use value, feasibility, readiness, and risk to prioritize the right first AI implementation and build an executable transformation roadmap.
Receive practical AI insights
Occasional guidance for leaders applying AI to real work.
Decision-stage education — where to apply AI first, what to fix before automating, and how to keep people accountable. No more than a few emails a month.
Ready to move from friction to flow?
Have a process that is slow, manual, difficult to scale, or losing revenue?
Schedule an AI Opportunity Review. We’ll discuss the current workflow, business impact, available data and systems, and whether an assessment or focused implementation is the right next step.